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Thursday, June 3, 2010

Team Member : Fraud Management at Zain Nigeria















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Basic Purpose:


  • Detect and Prevent Subscriber and network Fraud using the FMS and other data sources.

  • Conducting Fraud Investigations and estimating potential losses

  • Monitoring subscriber's usage fraud and updating profiles based on usage.

  • New Product Review and product assessment

  • Ensure compliance of the new Near Real Time Roaming Data Exchange(NRTRDE)

  • Ad hoc reviews and duties as may be required by the Team leader.

Main Duties & Responsibilities:


  • Prepare fraud investigation/incident reports with recommendations for management.

  • Managing and updating information on the fraud database

  • Preparing and organizing Fraud Awareness /education sessions- E-mail, Presentations and Interactions.

  • Providing other teams with information when required .i.e. credit control, internal audit

  • To ensure NRTRDE implementation is effective and efficient and responsibilities are maintained within the agreed timeline/ Monitor all Tap In Roamers

  • Conducting interviews, investigations(including CDR analysis) and process audits

  • Preparing processes & procedures for fraud management

  • Reviewing of other unit's processes & procedures and identifying control lapses which may lead to fraud.

  • Reviewing Roaming/Postpaid & prepaid High Usage Reports (HUR)

  • Establishing and escalating high/unusual or irregular patterns of usage that is typical to fraud/abuse for all subscribers.

  • Carry out reviews on usage data ,sources of credit, to  detect anomalies or suspicious activities that can lead to fraud

  • Carrying out regular fraud checks on activation, migrations & deactivated subscribers.

  • Reviewing the FMS Thresholds and Events on the Network when required.

  • Reviewing New Products specifications for fraud indicators prior to launch of the product.


  • Conducting usage checks on Desk phones, test lines, Float phones for indications of Fraud/abuse.

  • Detect fraudulent customers who have not given ALL the details. Also detects dealer fraud where fictitious customers are activated

  • Review of Commission payment greater than revenue/Returned cheques

  • Review of backend entry /adjustments into SOG/ Minsat /HLR

  • Adopt the use of I2 software for carrying out investigations and presentation of fraudulent subscriber pattern analysis.

  • Provision of call detail records and other subscriber information to Law Enforcement Agents via Regulatory Unit.

  • Provision of call details records to internal stakeholders i.e. internal audit, security and logistics                                                                                                                                                                                                                                 

Competencies & Qualifications:


  • University or relevant Degree

  • 4 - 6 years experience in the Telecommunications industry

  • At least 3 years experience in Fraud Management

Note: you will be required to attach the following:
1. Resume/CV

Apply now!